A Seamless Curbside Experience
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
When you arrive you will be immediately greeted by a member of our staff at your car who will assist you with the check-in process. To save a bit of time, you can complete the New Patient Form online in advance.
Your Pet's Visit
Your pet will be taken in for their appointment with one of our highly-skilled doctors. Your pet is in great hands but you may accompany your pet if you wish.
After the Appointment
Once your pet has been assessed, your pet will be brought out to you or you will be invited in to chat with your veterinarian. At this time, we discuss any particulars of the appointment with you and allow for further questions.
Our Pet Care Philosophy
We proudly serve pet owners in Central Valley, the Bay Area, Sacramento Valley, and the Fresno Region. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.
We are passionate about preventative care, client education, and providing comprehensive emergency and rehabilitative care to pets.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, rabbits, reptiles, and rodents.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs through our in-house pharmacy.
- What are the fees associated with an emergency visit?
At Monte Vista Small Animal Hospital, we do not charge emergency examination fees! When you bring your pet in for emergency care we will give you a cost estimate based on our regular veterinary service fees.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
New Patient Form
Fill out our New Patient Form online before your first visit to simplify the check-in process.
Family Pet Home Health
Here to support you, Dr. Rob Santos' Family Pet Home Health offers pet transportation, at-home pet euthanasia, home vet visits, and more!
What's up doc?
Our text lines are open! Text us any medical or surgery question within business hours and we will answer you within 1 hour.
Send your text messages to (209) 648-1824.
New Patients Welcome
Monte Vista Small Animal Hospital is accepting new patients! Our experienced vets are passionate about the health of Turlock companion animals. Get in touch today to book your pet's first appointment.